OUR CLAIMS PROCESS IN NORTHWEST VICTORIA, SOUTHWEST NSW & THE RIVERLAND
HAD AN ACCIDENT? FOLLOW THIS PROCESS
Below is the process that should be followed to ensure everyone’s safety and a smooth repair process.
1. Stop immediately.
2. Give help to any injured person.
3. Provide your phone number, name, address, registration number, and vehicle owner's name to others involved in the crash, or their representative, and to the police (if they are there)
4. If your vehicle is not roadworthy or undrivable call us for a tow and we can discuss your claim and the best way to move forward.
5. The repairer will make an appointment with you to take photos, and then provide a quote and images to the insurance company.
6. The quote and images are assessed by the insurance company, and they decide what will be repaired on your vehicle.
7. An assessor from the insurance company will contact you either by phone, text or email and advise on their decision. This is your opportunity to discuss the decision if you don’t agree.
8. The insurance company has the final decision on what we are to repair.
9. When the repairer is notified, your claim has been authorised you will be contacted to set a repair date.
10. Once the repair date is closer the parts will be ordered.
WHAT HAPPENS WHEN YOUR CAR HAS BEEN DEEMED A TOTAL LOSS
When your insured:
11. Vehicle is quoted by the repairer and sent to insurance company
12. The insurance companies' assessor will either authorise the repair or total loss
13. This is decided on the cost of the repair and availability of parts
14. If the assessor determines your vehicle to be a total loss he/she will call and discuss a payout figure, if you don’t have an agreed value, you can negotiate the amount.
15. If there are any fixed item’s you’d like to remove from the vehicle you should speak to the assessor and they will need to notify us. Take the opportunity to discuss what will happen to the vehicle, registration and number plates.
NOT AT FAULT? GET OUR ADVICE
Been involved in an accident and it’s not your fault? Contact us to ensure you receive what you are entitled to.
We can advise the best way to proceed with your claim without missing out. It is possible that you could be entitled to your choice repairer, free car hire and other services that can keep the costs to a minimum.
Not at fault means you shouldn’t be out of pocket!
STOLEN & RECOVERED CAR REPAIRS
Has your car been stolen and was later recovered in a damaged condition? Your insurance company should authorise the following for your personal safety.
We will not move forward until authorised for our staff’s safety.
1. A sharps test and drug swab should always be completed
2. If the drug swab comes back with a reading over 0.05 it needs a speciality deep clean and retesting.
3. Detailing if needed
4. A mechanical
5. New keys if they were stolen with the car
6. Then assessed by the repairer for interior and exterior damage
7. Send the quote to your insurance company to be authorised
8. Once authorised we can then order parts and start the repair
BUSINESS HOURS
Monday - Thursday: 7:00am-5:00pm
Friday: 7:00am-3:00pm
Saturday - Sunday: Closed
Public holidays: Closed
You can drop off and pick up your car as early as 7am.
ABN: 53070186999